Frequently Asked Questions
You can find answers to some of our most frequent questions below. If you do not find the answers you are looking for please use the “Ask a question” button to submit your question and we will get back to you.
What newspapers do you deliver?
We have access to all national newspapers such as Daily Mail, Daily Express, Daily Star, Financial Times, The Times, Daily Telegraph and many more. We also have access to local newspapers such as Leicester Mercury, Derby Telegraph, Notts Evening Post, Burton Mail, Loughborough Echo and Ashby Times.
What time can I expect my delivery?
We aim to get all our deliveries completed by 8am but most customers would receive their delivery much sooner.
I am going away can I stop my papers?
Yes, you can stop your deliveries with a minimum of 48 hours’ notice. You can notify us of your holiday dates by Clicking here or you can call the office on 01332 810478 and leave a message. We will confirm receipt of your holiday dates. Alternatively you can manage your account online by clicking here.
I am not happy with the service, how do I complain?
We are very sorry you feel the need to make a complaint, we take every complaint seriously and look at ways to improve the service to avoid future complaints. Please email your complaint to firstname.lastname@example.org. We will confirm receipt of you complaint and explain the procedure to you.
What Magazines do you deliver?
We have access to over 3000 different weekly and monthly magazines. If there is a magazine you would like to have delivered please contact us using the “contact us” form or call us on 01332 810478.
How do I pay my bill?
In order to make the service as convenient as possible for all our customers we have many different payment options available such as:
Credit or Debit card
Cash at our office
BACS (bank transfer)
Why are my newspapers late?
We try our best to minimise the delays in delivery but as the industry is a long chain starting at the publishers and ending with you the reader it only takes one glitch to delay the service. In the instance that there is an issue please bear with us as we will be working as fast as possible to get your order to you. If by 9am you have not received your order please contact is on 01332 810478 and we will look into it for you.
Do you deliver to my area?
We are always expanding are covered area to meet the needs of new customers. We are based in Castle Donington and cover nearby villages. If you would like to find out if we deliver to your area please contact us on 01332 810478.